Privacy Policy

Dorinda Skin Naturals (“we,” “us,” “our,” or “Dorinda”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website (dorindaskinnaturals.com), shop with us, contact us, or use our services (collectively, the “Service”).

We operate as a Nigerian skincare and beauty brand registered under the Corporate Affairs Commission, with operations in Benin City and Lekki, Lagos. We comply with the Nigeria Data Protection Act 2023 (NDPA), Nigeria Data Protection Regulation 2019 (NDPR), and other applicable laws to safeguard your rights as a data subject.

By using our Service, you agree to the practices described in this Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect the following types of personal data:

  • Personal Identifiers: Name, email address, phone number (including WhatsApp), delivery address, billing details.
  • Order & Payment Information: Products purchased, order history, payment method details (processed securely via third-party gateways—we do not store full card details).
  • Communication Data: Messages, inquiries, reviews, or feedback you send us.
  • Technical & Usage Data: IP address, browser type, device information, pages visited, time/date of access, cookies, and similar tracking technologies (for site functionality and analytics).
  • Marketing & Preferences: Consent-based data for newsletters, promotions, or personalized recommendations.

We collect this data directly from you (e.g., during checkout, account creation, or form submissions) or automatically via cookies and analytics tools.

2. How We Use Your Information

We process your personal data for legitimate purposes, including:

  • To process and fulfill your orders, deliveries, and returns.
  • To provide customer support, respond to inquiries, and resolve issues.
  • To send order confirmations, shipping updates, and transactional emails.
  • To improve our website, products, and services (e.g., analytics on site usage).
  • To send marketing communications (only with your explicit consent).
  • To prevent fraud, enforce our terms, and comply with legal obligations.
  • For internal purposes like audits, research, and business development.

We process data based on: your consent, contract performance (e.g., orders), legitimate interests (e.g., site security), or legal requirements.

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service providers (e.g., payment processors, shipping couriers like GIG Logistics or local partners, email services).
  • Third-party platforms (e.g., chat tools like Wati.io, analytics providers) under strict confidentiality.
  • Legal authorities if required by law, court order, or to protect our rights/safety.
  • In case of business transfer (e.g., merger), your data may transfer with the business.

International transfers (e.g., to cloud providers) occur only with adequate safeguards as required by NDPA/NDPR.

4. Cookies and Tracking Technologies

Our site uses cookies and similar technologies for essential functions (e.g., cart persistence), performance, and analytics. We may use third-party tools for targeted ads or tracking.

You can manage preferences via your browser settings or our cookie banner (where applicable). For more, see our Cookie Policy [link if separate].

5. Data Security

We implement reasonable technical and organizational measures (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or breach. However, no internet transmission is 100% secure—we cannot guarantee absolute security.

6. Data Retention

We keep your personal data only as long as necessary for the purposes outlined (e.g., order records for 7 years for tax/compliance). After that, we securely delete or anonymize it.

7. Your Rights as a Data Subject

Under NDPA/NDPR, you have rights including:

  • Access, correction, or deletion of your data.
  • Object to or restrict processing.
  • Withdraw consent (where consent-based).
  • Data portability.
  • Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise rights, email support@dorindaskinnaturals.com with your request—we respond within reasonable time (typically 30 days).

8. Children’s Privacy

Our Service is not directed at children under 13 (or 16 where applicable). We do not knowingly collect data from children. If we learn we have, we delete it promptly.

9. Changes to This Policy

We may update this Policy to reflect changes in practices or law. We will post the revised version here with an updated date. Significant changes may include notice via email or site banner.

10. Contact Us

For questions, requests, or complaints about this Policy or your data:

Dorinda Skin Naturals
Email: support@dorindaskinnaturals.com
Phone/WhatsApp: +234 813 286 1142 (or your primary number)
Address: 29 Fola Osibo Road, Lekki Phase 1, Lagos, Nigeria