Terms Of Service

Welcome to Dorinda Skin Naturals (“we,” “us,” “our,” or “Dorinda”). These Terms of Service (“Terms”) govern your access to and use of our website (dorindaskinnaturals.com), mobile site, services, and any related content or features (collectively, the “Service”).

Dorinda Skin Naturals is a Nigerian skincare and wellness company duly registered under the Corporate Affairs Commission, with operations in Benin City and Lekki, Lagos. By accessing, browsing, or using the Service (including placing orders), you agree to be bound by these Terms. If you do not agree, do not use the Service.

We may update these Terms from time to time. Changes will be posted here with a revised “Last Updated” date. Continued use after changes constitutes acceptance.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service or create an account. By using the Service, you represent that you meet this requirement and have the legal capacity to agree to these Terms.

2. User Accounts

To make purchases or access certain features, you may need to create an account. You are responsible for:

  • Providing accurate, current information.
  • Maintaining the confidentiality of your login credentials.
  • All activities under your account.

Notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts for violations of these Terms.

3. Products and Orders

  • All products are natural skincare formulations (soaps, creams, oils, kits, etc.) intended for external use only.
  • Product descriptions, images, and prices are provided in good faith but may contain errors—we reserve the right to correct them.
  • Placing an order is an offer to purchase; we accept by confirming shipment. We may cancel or refuse orders (e.g., due to stock issues, pricing errors, or suspected fraud) and will notify you.
  • Availability is not guaranteed—products may sell out.

4. Pricing and Payment

  • Prices are in Nigerian Naira (₦) and include VAT where applicable (unless stated otherwise).
  • Payment is due at checkout via supported methods (e.g., cards, bank transfers—processed securely by third-party gateways).
  • We do not store full payment details. You authorize us (or our processors) to charge your chosen method.
  • All payments are final upon confirmation, subject to our Returns & Refunds Policy.

5. Shipping, Returns, and Refunds

Shipping, delivery, returns, and refunds are governed by our separate Shipping, Returns & Refunds Policy (linked in footer and checkout), which forms part of these Terms. Key points include:

  • Personalized shipping quotes (contact us for details based on weight/location).
  • 3 working days delivery in Nigeria (typical).
  • Limited returns for unopened/unused items or defective products (hygiene restrictions apply).
  • No liability for customs fees (international) or transit delays beyond our control.

6. Intellectual Property

All content on the Service (text, images, logos, product photos, designs, trademarks like “Dorinda Skin Naturals,” copyrights) is owned by us or our licensors. You may not copy, modify, distribute, or use it commercially without written permission.

You grant us a non-exclusive, royalty-free license to use any reviews, photos, or content you submit (e.g., testimonials) for marketing/promotion.

7. User Conduct

You agree not to:

  • Use the Service for unlawful purposes.
  • Transmit viruses, spam, or harmful code.
  • Harass, impersonate, or infringe others' rights.
  • Scrape, automate, or interfere with the Service.
  • Misrepresent products or post false reviews.

We may remove content or terminate access for violations.

8. Disclaimers and Limitation of Liability

  • Products are not intended to diagnose, treat, cure, or prevent any disease. Results vary—consult a dermatologist for skin concerns or allergies.
  • We provide products “as is” without warranties (express or implied) beyond those required by law.
  • To the fullest extent permitted by Nigerian law, we are not liable for indirect, incidental, consequential, or punitive damages (e.g., lost profits, data loss).
  • Our total liability shall not exceed the amount paid for the product in question.

9. Indemnification

You agree to indemnify and hold us harmless from claims arising from your breach of these Terms, misuse of the Service, or violation of third-party rights.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved exclusively in the courts of Lagos State, Nigeria.

We encourage informal resolution first—contact support@dorindaskinnaturals.com.

11. Termination

We may suspend or terminate your access for any reason (e.g., violations, inactivity) without notice. Sections surviving termination include IP, disclaimers, indemnification, and governing law.

12. Miscellaneous

  • These Terms (plus Privacy Policy and Shipping/Returns Policy) constitute the full agreement.
  • If any provision is invalid, the remainder remains enforceable.
  • No waiver of any breach constitutes a waiver of future breaches.
  • Force majeure: We are not liable for delays due to events beyond control (e.g., strikes, natural disasters).

13. Contact Us

For questions about these Terms:
Email: support@dorindaskinnaturals.com
WhatsApp/Phone: +234 813 286 1142
Address: 29 Fola Osibo Road, Lekki Phase 1, Lagos, Nigeria

Thank you for choosing Dorinda Skin Naturals—your natural glow starts here!